Return and Refund
Terms and conditions
- We have a 7 days exchange policy. IF you are not satisfied with your purchase you will be able to exchange your order(s) within 7 days, however exchange is subjected to stock availability.
- Sale, clearance or promotion products is not applicable under the 7 days exchange policy
- Please note that cash refund is not applicable but only subjected to partial or full amount refund if requested product(s) is out of stock.
- Cash refund is subjected to management’s approval.
- We reserve the rights to reject any return or refund request.
- We will only accept return of product(s) if it is returned in its original packaging and condition.
- We also do not accept used product(s) for return or refund.
- If you wish to do exchange before delivery, please contact us directly at +6018-213 2216. Do provide us your order number and personal details for verification. An email will be sent to you for exchange confirmation.
Accepted Return/Refund :
- Product is damaged during delivery
You will be responsible to inform us via email (firstname.lastname@example.org) about the damage within 3 days upon receiving the item. In your email, please attach pictures of the damaged goods with the signed and dated consignment note. Please note that process might take up 7-21 working days upon receiving your returned item.
- Received the wrong product(s)
You will be responsible to inform us via email (email@example.com) about receiving the wrong product(s) within 3 days of receiving the item. In your email, please attach pictures of the wrong item received with the signed and dated consignment note. Once we receive your email, we will provide you instructions for the next step. Any return shipping fees will be bear by us.
- Incomplete delivery ( Missing Order(s) in your deliver)
You will be responsible to inform us via email (firstname.lastname@example.org) regarding your incomplete delivery within 3 days upon receiving the your order. Once we have rectified your order, we will deliver your complete order and we will bear the delivery charges. If your order is out of stock will provide cash refund for you.